Our Commitment to Responsible Gambling

Trino is committed to ensuring gambling remains a safe entertainment activity. We provide tools and processes to help players control their activity and we may intervene as required to prevent harm. This policy describes the practices we apply, the limits available to players, and the actions we take when concerns arise.

Self-Assessment and Early Warnings

• If you notice that gambling disrupts work or study, or you gamble to escape other concerns, review your play and consider whether your gambling is affecting relationships or finances.
• If several indicators apply, you may have a gambling problem. Contact our support for guidance and consider seeking independent help.

Setting Limits

Trino offers account level controls to help manage risk. You can apply the following limits by contacting Customer Support:

• Time limit: maximum allowed time per day, week, or month for using the platform.
• Deposit limit: maximum amount you may deposit per day, week, or month.
• Spending limit: maximum amount spent through the platform per day, week, or month.

Limits take effect from the moment you set them and do not apply retroactively to prior deposits or spendings. You may amend limits at any time: reducing the amount or period takes effect immediately; increasing the amount or period is subject to a cooling-off period of seven calendar days to mitigate rash decisions.

Self-Exclusion

• Temporary self-exclusion options: 24 hours, 7 days, 30 days, 6 months, or 1 year.
• Permanent self-exclusion: indefinite; revocation requires a written request and a cooling-off period of seven days before reactivation. Reactivation occurs after seven days; Trino reserves the right to reject reactivation if signs of problem gambling persist or if the player communicates erratically or shows prolonged dependence.
• During self-exclusion: the account is barred from deposits, gameplay, and promotional offers for the chosen period. Creating a new account to bypass self-exclusion is not permitted.

Upon expiry of temporary self-exclusion, the account is reactivated after the period ends in accordance with our procedures; the process may require verification steps and a reasonable processing time.

Assistance and Counseling Resources

If you are seeking help for gambling-related concerns, Trino provides information about independent counseling and support services. You may contact these services directly for confidential guidance. These organizations operate independently and are not affiliated with Trino.

Underage Gambling and Verification

Registration and participation by individuals under the legal age are prohibited. Trino conducts age and identity verification as a condition of account creation. Winnings obtained by underage players will be canceled and the account may be closed. We may require documentation to verify age and identity.

Parental Controls and Family Safety

To reduce the risk of underage access, players may implement parental controls and filtering tools on their devices or network. These controls are external to Trino but can help limit access where permitted by local law.